Orbi mesh systems are known for giving WiFi coverage to larger houses. You just need to connect Orbi router to modem and satellites to router. Thereafter, optimal placements of all the units will do the WiFi job for you. But, no WiFi will work if Orbi is not connecting to the internet. If you are wondering why this happens, walk through the points highlighted below. After that, you will get to learn the troubleshooting solutions.
Reasons: Orbi Not Connecting to the Internet
Orbi not getting to the internet stops access to the orbilogin.com URL. This internet issue happens due to one of the following reasons. However, there can be a combination of reasons too.
- Your Orbi devices are not properly plugged in.
- The firmware of your router has become outdated.
- The internet issue persists from your ISP’s end.
- You have used a damaged cable to connect the Orbi router to the modem.
- Any unit in the mesh network is stuck in a boot loop.
Seeing this, you can try the below given solutions to fix the internet connection problem related to your Orbi.
- Make sure that all the Orbi devices are properly plugged in. Additionally, the sockets are supposed to be free of damages.
- Update the firmware of your Orbi router and satellites to the latest version. Cellular data can be used for that.
- Talk with your ISP to verify if s(he) is performing some maintenance from the backend. Wait until everything becomes working again.
- Check the cable that has been used to connect the router and the main modem or ONT. This cable should be non-damaged. Cat 6 cable is recommended for smooth functioning.
- Restart the Orbi router and satellites by unplugging them from their respective outlets and plugging them back after a gap of a few minutes.
Note: It is suggested to ensure that the router’s WAN port i.e. the Internet port is connected to the modem’s LAN port. Using wrong ports can also create the issue.
Troubleshooting: Orbi Not Connecting to the Internet
Although the above-given tips are most likely to restore the internet connection, still if you fail to resolve the issue, the given troubleshooting techniques will come to your rescue:
1. Ensure Correct Placement of Orbi
After the Orbi setup process, users are suggested to relocate their Orbi units so that the entire house can get internet access. However, in that attempt, people end up keeping their Orbi units at unfavorable locations.
Know that your Orbi router as well as satellites must be kept away from devices that emit electromagnetic radiations. You should also take care of objects that contain a large amount of water because water being a good conductor of electricity can absorb the WiFi signals of the Orbi network disabling the internet access.
2. Reset Orbi
The last resort is to reset the Orbi devices to factory default settings. The instructions to complete Orbi factory reset are provided below for you:
- Ensure that your Orbi router as well as satellites is plugged in.
- Now, find the Reset button the Orbi unit that you want to reset.
- The button is located at the back panel of the device.
- Grab a sharp object and press the Reset button using its help.
- Hold the button for 7-15 seconds and let the reset process complete.
- Install the mesh system once again when Orbi lights gain stability.
The Final Words
If your Orbi is not connecting to internet, then various reasons like – weak cable connection, improper placement of units, outdated firmware, improper power supply, and issues from ISP can be at fault. Thankfully, you can fix the problem with the help of a few techniques. Hopefully, you will be able to restore the Orbi connection successfully.